See below for answers to frequently asked questions.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept credit/debit cards from companies such as Visa, Mastercard, Discovery, American Express, and JCB.
We also accept: Paypal, Amazon Pay, Apple Pay and Ricky & Micky e-gift cards.
Q: WHEN WILL MY CREDIT/DEBIT CARD BE CHARGED?
A: When you enter your payment information and click COMPLETE ORDER, there will be a hold for your total purchase amount on your card from your bank or credit card company. Once your order ships, we then go ahead and charge your card for the full amount.
Q: HOW SAFE IS YOUR SITE?
A: Our website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Q: HOW DO I TRACK MY ORDER?
A: Once your order has shipped, we’ll send you a shipping confirmation email with tracking information.
Q: WHAT SHIPPING SERVICES DO YOU OFFER?
A: We offer free shipping to the contiguous US on orders over $75. We ship via USPS or FedEx. For more information on our shipping services please have a look here.
Q: CAN I CHANGE MY DELIVERY ADDRESS TO AN ORDER I JUST PLACED?
A: If you need to make a change of delivery address, please contact us right away. We will make an effort to change the shipping address as soon as you inform us of the change. However, once an order has shipped, we will be unable to make any changes to the shipment. For shipping times, please see our Shipping page.
Q: DO YOU SHIP INTERNATIONALLY?
A: At this moment we are not accepting international orders, but we will soon.
Q: CAN I ADD ITEMS TO AN EXISTING ORDER?
A: You cannot add anything to your order once it's been confirmed. If you need to add an item, you'd have to place a new order.
Q: WILL I GET AN ORDER CONFIRMATION EMAIL?
A: Once you place an order, you will receive an email confirmation with details of your purchase. After we have verified your order and checked the delivery information, you’ll get a shipping confirmation email with tracking details. Please allow 24 hours for shipment details to appear on FedEx.com
Q: CAN I CANCEL MY ORDER?
A: If you need to cancel your order, please contact us here. If your order has not shipped, we might be able to cancel your order. If it’s too late to cancel your order, and you don’t want the items you’ve purchased, you will have to start a returns process once you receive your shipment. For more information on returns/exchanges, please click here.
Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?
A: We want our customers to be fully satisfied with our products. If you decide to return or exchange your item(s), you have 30 days from the date of purchase. Your item(s) must be in its original condition (free from any stains, deodorant marks/odor, perfume) without any tags removed. To view our full returns policies, click here.
Q: HOW DO I START A RETURN OR EXCHANGE?
A: Go here, to start a return process and let us know if you want to request a refund or an exchange. Once you submit your return request online, print out the RA# and include that in your package. A shipping label will be emailed to you once your returns request is accepted. We cannot accept returns without a return request online.
Q: CAN I RETURN ITEMS I ORDERED SEPARATELY IN ONE PACKAGE?
A: Each order must be returned in its own package with its own RA# printed inside. We cannot accept returns without a return request online.
Q: HOW SOON WILL I RECEIVE MY REFUND ONCE I RETURN MY ORDER?
A: Upon receiving your merchandise, we will inspect each item to make sure it meets our return requirements before issuing a refund. Please allow 6-8 business days after we receive your return to issue a refund. Getting the actual funds will vary as some banks may take longer to process your refund. Shipping charges are non-refundable.
Q: CAN I RETURN OR EXCHANGE ITEMS THAT WERE ON SALE?
A: All final sale items are not eligible for a return/exchange. Regular sale items can be returned or exchanged.
Q: CAN AN E-GIFT CARD BE USED MORE THAN ONCE?
A: You can use your e-gift card as long there is still a remaining balance.
Q: CAN I USE MORE THAN ONE E-GIFT CARDS TOWARDS A PURCHASE?
A: Yes, you can use multiple e-gift cards to pay for your purchase.
Q: HOW DO I CHECK THE BALANCE OF MY E-GIFT CARD?
A: Simply email us. We’ll need the full name of the person who bought the e-gift card to check the balance.
Q: CAN I RELOAD FUNDS TO MY E-GIFT CARD?
A: Our e-gift cards cannot be reloaded.
Q: CAN I USE A DISCOUNT CODE TO PURCHASE AN E-GIFT CARD?
A: Discount codes cannot be applied when purchasing an e-gift card.
Q: HOW DO I GIVE THE GIFTEE THEIR E-GIFT CARD?
A: Once you buy an e-gift card from us, you’ll get an email with a code. You can forward that email to your recipient and include a special note if desired.
Q: I DELETED THE EMAIL WITH THE E-GIFT CARD INFORMATION.
A: Do not fret, just send us an email and we’ll resend you the information.