Original Returns & Exchanges

 

First of all, we appreciate your business! We hope our return process is as easy as it is to love our clothes.

If you decide to return or exchange your item(s), you have 30 days from the date of purchase to submit a return and or exchange and it must be shipped back within that time frame. Your item(s) must be in the original condition (free from stains, deodorant marks/odors, perfume) and without any tags removed.

We are more than happy to provide our customers with free U.S returns (Contiguous states only). See below for more information.

REQUEST A RETURN

FINAL SALE items are not eligible for a return/exchange. Upon receiving your merchandise, we will inspect each item before issuing a refund or exchange.

To start a return process, click HERE. Please be sure to enter information carefully to avoid delays. Once you submit your return request online, print out the RA# and include that in your package. A shipping label will be emailed to you. Reuse the same packaging and be sure to cover up the old shipping label outside your package. **We cannot accept returns without an online return request.

Customers located in Alaska, Hawaii, Puerto Rico, U.S territories and with APO/FPO/DPO addresses are responsible for return shipping. *Be sure to use a shipping service that comes with tracking and insurance. If your package is lost or damaged in transit, Ricky & Micky will not be responsible. Ship your item(s) to:

Ricky & Micky
RA#: (Enter the RA number given to you after you process
a returns form.)
231 West 39th Street, Suite 202
New York, NY 10018

REFUND

Once we receive your return and we've fully inspected your merchandise, we'll process your refund to the original form of payment. Please allow 2-8 business days after we've received your return to issue a refund. Getting the actual funds will vary as some banks may take longer to process your refund. If you choose store credit you'll get an email as soon as your item is returned. Shipping charges are non-refundable.

MAKE AN EXCHANGE

Exchanges can ONLY be made to get a different size of the same item. If you want a different item or color you may place a new order online. FINAL SALE items are not eligible for an exchange.

To request an exchange, click HERE. Please be sure to enter information carefully to avoid delays. Once you submit your exchange request online, print out the RA# and include that in your package. A shipping label will be emailed to you. Reuse the same packaging and be sure to cover up the old shipping label outside your package. **We cannot accept returns without an online return request.

We do not process exchanges to Alaska, Hawaii, Puerto Rico, U.S territories and APO/FPO/DPO addresses. To get a different size you must place a new order online.

Exchanges are shipped as soon as we receive the exchanged item back. Exchanges are subject to product availability. If your exchange item does not meet our return guidelines, we will not issue you a refund or exchange.

RECEIVED WRONG OR DAMAGED ITEMS

Damaged or incorrect items must be reported to us within 2 days of receipt. If not reported, we will not issue a refund, exchange or store credit. Start a return HERE.

GIFT CARD

Gift cards are non-refundable.

STORE CREDIT

It will be issued in a form of an e-gift card which will be emailed to you.

RESERVED RIGHTS REGARDING RETURNS

Ricky & Micky reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history involving worn, altered, laundered, damaged or missing items.
  • Excessive returns history indicative of "wardrobing".
  • Potential fraudulent of criminal activity.